8/17/2025 | Austin, Texas
Say hello To
Torre Student Living
We would like to welcome you into your new home away from home and thank you for choosing to share your next year with us. The purpose of this handbook is to assist you with caring for your new home and also answer the most common questions you may have while living at Torre Student Living.
Please take a moment to look through this packet; it will give you the basic information you will need to get started and settled into your new home. If after looking through this packet, you still have questions or concerns, please feel free to connect with our office and a team member will be happy to help answer any of the questions you might have.
Torre Student Living Management is committed to providing friendly, helpful services and events to all of our owners, vendors, and tenants.
We look forward to meeting each and every one of you!
Sincerely,
Torre Student Living Staff
Finding Your New Address

2020 Nueces (APT # and Letter),
St. Austin, TX 78705
Office Hours
Mon - Fri 10:00am - 6:00pm
Sat 10:00am - 4:00pm
Sun 12:00pm - 4:00pm
Amenities & Gym Open 24/7!
Packages
Please be aware that packages will not be available for pickup on your move-in day. Our team will be focused on assisting residents with the move-in process and ensuring a smooth transition, so package distribution services will be temporarily unavailable. To avoid any delays or confusion, we kindly ask that you plan accordingly and avoid scheduling deliveries to the property on or around your move-in date.
Additionally, we ask that you refrain from sending any mail or packages to the property before your official move-in date. Our team cannot accept or store packages for individuals who are not yet current residents. Any packages received prior to your move-in may be returned to the sender, as the property cannot be held responsible for items that are lost, damaged, or misplaced. To ensure your deliveries are safely received, please wait until after you have moved in to begin sending mail to your new address.
Have Questions About Move-In Day?
Please contact the front office if you plan to pick up keys after the 17th.
Contact UsFinding Your Way Around
Following the designated traffic flow on move-in day is crucial to ensuring a safe, organized, and efficient experience for all residents and families. Please reference the attached PDF map for detailed directions on how to enter and exit the property, as well as designated unloading zones and parking areas. Adhering to this traffic plan helps prevent congestion, allows staff to assist more effectively, and keeps the process running smoothly for everyone. We kindly ask that you review the map in advance and follow all directional signage and staff instructions on site. Your cooperation is greatly appreciated and will help make move-in day a success for all! Please note that oversized vehicles (U-Haul’s or Box Trucks) will not be permitted in the unloading zone.
Need Help Finding Your
Assigned Apartment?
Have Questions About Move-In Day?
Please contact the front office if you plan to pick up keys after the 17th.
Contact UsCOMMUNITY & CLUBHOUSE ACCESS
Elevator and Amenity Access
Your fob (which will be received at the check-in tables), will be required for the elevator access, as well as all common area amenities.
Wifi Access
Every resident will be able to create their own Wi-Fi password and account under Torre-Wi-Fi-Start-Here. Residents will need to turn off private Wi-Fi address in their device settings for the network to work properly. Follow the guide that pops up on your phone and after account creation login to Torre-MyCampusNet-5G or Torre-MyCampusNet-2G. For questions please check MyCampusNet.com.
Have Questions About Move-In Day?
Please contact the front office if you plan to pick up keys after the 17th.
Contact UsWhat To Expect on Move-In Day
Move-In Process
August 17, 2025
When you arrive at Torre, you will enter the property through the reserved garage on the first floor. Follow the signage into the alley off of 21st Street & Nueces Street, leading to the back of the property (see map below). Once we check you in and issue you keys, our staff will direct you into an unloading zone. Please note that the garage clearance is 8ft, so box trucks will not be permitted into the unloading zone. After your allotted unloading time has completed, you will be responsible for parking your vehicle offsite.
Move-In Times
Floor 15 & 16 | 8:00am
Floor 13 & 14 | 10:00am
Floor 11 & 12 | 12:00pm
Floor 7, 9 & 10 | 2:00pm
Floor 1 & 5 | 4:00pm
Where
2020 Nueces St., Austin, TX 78705
Have Questions About Move-In Day?
Please contact the front office if you plan to pick up keys after the 17th.
Contact UsComplete Before Move-In
Before you can move in and collect your keys, all required items must be fully completed. This includes signing your lease, submitting any necessary payments, submitting any guarantor forms if required, and enrolling in SimpleBills for utility management. These steps are essential to finalize your move-in process. If any of these items are incomplete at the time of your scheduled move-in, you will not be able to receive your keys or access your unit. We strongly encourage you to review your resident portal in advance and complete all outstanding tasks before arriving to the property, to ensure a smooth and timely move-in experience.
All residents must check-in individually to obtain all keys and parking permits. An ID must be presented to pick up keys. Only the lease holding resident will be able to check in and receive keys unless you submit an approved key release form prior to move-in. Guarantors must have a pre-authorized key release document to be issued keys, No Exceptions.
LEASE DOCUMENTS:
All required documents must be completed prior to Move-In. From the Dashboard located in your Resident Portal, click on the Documents Tab. All incomplete documents will be listed. Click on Action listed to finalize the incomplete document. Please be sure your guarantor has logged in to their portal to complete any unsigned documents as well.
1ST RENTAL INSTALLMENT AND DEPOSIT(S), FEE(S), HOW TO MAKE YOUR 1ST RENTAL INSTALLMENT:
Move-in day can be very hectic and our goal is to make this process as seamless as possible, therefore the first installment, all deposits, and/or move-in fees MUST be paid no later than 08/01/2025. Keys will not be issued to anyone who has not paid their first installment. Please note, only certified funds will be accepted on move in day (ACH, money order or cashier’s check. No personal checks will be accepted on move in day).
VEHICLE AND LICENSE PLATE INFORMATION (If applicable):
To obtain a parking sticker/access card at move-in, you will need to provide your car’s make, model, year and license plate information via your resident portal. Please note that parking is not guaranteed and must be requested prior to move-in day. Select Menu, Edit My Account, and My Vehicles to update or verify vehicle information.
EMERGENCY CONTACT:
In the event the Resident is unable to be contacted the property will reach out to the Emergency Contact on File. You can add or update your Emergency Contact information from your resident portal. Go to your Resident Portal Dashboard, Select Menu, and Edit My Account.
COMPLETE SimpleBills REGISTRATION:
SimpleBills is our utility billing provider, they simplify paying your utilities each month and will invoice you for just your portion of the utility bills as outlined in the lease contract. Your account with SimpleBills will provide you with an overview of your utility usage, allow you to see your billing history, view PDF copies of your bills, access help articles on reducing your utility costs, and more.A registration email will be sent from SimpleBills, to complete your enrollment follow all instructions. Once registration is complete, you will be provided with a SimpleBills account number. Prior to key(s) being issued you’ll need to provide management with the account number via your Move-In Checklist. If you have any questions about registration or need additional help setting up your account, please contact SimpleBills at info@simplebills.com or 254-230-0199.
COMPLETE PetScreening REGISTRATION:
PetScreening is our pet registration provider, which simplifies the Pet registration process for Service Animals and Emotional Support Animals. Whether you are bringing a pet with you or not, everyone will need to create an account. A registration email will be sent from PetScreening. To complete your enrollment, please follow all instructions provided in the email. Prior to key(s) being issued you’ll need to provide management with the account number via your Move-In Checklist.
TEXT OPT-IN:
To provide you with the best possible resident experience, we encourage you to Opt-In to Text Message updates.
PHOTO ID UPLOAD:
We ask that all residents upload a recent photo to their resident profile. Photo’s being attached to the resident profile help the Management Team identify a resident when needed. To upload photo go to your Resident Portal Dashboard, Click on Menu, Edit My Account, Personal Information, Upload Image.
BOOM (RENT REPORTING) ENROLLMENT (OPTIONAL):
Please sign the Boom Rent Reporting Addendum on your Resident Portal, located in the Documents tab. This is an optional product, designed to benefit primary residents at GMH properties. For $6 a month, Boom will report your rent payment for a positive impact on your credit report. By signing the addendum in your portal, you are agreeing to opt in to Boom. Residents can opt out at any point during their lease term, in the Boom app.
*Room assignments are subject to change. In the event that your unit/bed space are changed, you will be notified of the update. Management will make every effort to maintain current assignments and room(mate) preferences; however, management, in its sole judgment, will make the final decision on any assignment changes as necessary, regardless of preferences previously indicated.
Have Questions About Move-In Day?
Please contact the front office if you plan to pick up keys after the 17th.
Contact Us